The Customer Service Experience
With more than 30 years in the industry, a lot has changed with CWS since we first opened our doors. However, a few things have stayed the same, including our dedication to providing the best customer service experience to our clients as possible. In everything we do, we consider the client and work hard to create customized solutions for the unique problems each business faces.
More than a Philosophy
At CWS, we believe in completely satisfying the expectations of our clients by providing them with the best tools, solutions, and service available. To us, it’s more than a philosophy — it’s a way of doing business. We value our relationships with each client and understand that each company has unique goals, interests, and hurdles. That’s why our team takes the time to get to know you and your business so we can provide customized support.
The Solutions to Keeping Our Word
It’s great to have a goal or make a promise, but it doesn’t mean much without a plan behind it. That’s why CWS has an execution strategy that helps us meet our goals of providing superior customer service:
- We train our team and provide them with resources to advance their skills and knowledge
- We foster personal and professional growth in our employees
- We uphold the highest ethical standards in all of our corporate relationships
- We continue to seek knowledge and skills so we can continuously grow and provide stability for our clients
- We are dedicated to being active members of the communities we serve
- We define our success by the quality of the relationships we develop with our employees and clients
Meet the Team
John W. Alkire, Jr., President
Founder of CWS, John has been in business since 1979. Since then, John has created a company that has always focused on providing the Best Customer Service, while also offering the best in Office Equipment and Technology. Starting with one location, John has built his business into the largest Office Equipment and Technology provider in the state of West Virginia with offices located in Parkersburg, Charleston, Wheeling, and Morgantown. Married for 50 years, John and Becky Alkire have two children (John III, Chad). John also enjoys camping, fishing, hiking, and activities with his grandchildren.
Brian McPherson, Vice President
Brian has served over 25 years with the company and has held multiple positions with CWS: Sales Representative, Director of Sales, General Manager, and now active Vice President. Brian manages the day to day operations, along with business relations with Canon, Ricoh, and multiple business partners. Brian is a member of the Business Technology Association, and has been part of multiple leadership committees during his tenure. Married to Lisa since 1991, they have 2 children, Brad and Halee. Brian resides in Belpre and enjoys playing golf, coaching, and refereeing basketball.
Mark Harris - Director of I.T. Services & Operations
Mark has been with CWS for 30 years. Mark started as a delivery driver and worked his way up in the company. He understands the importance of every role within the company in taking care of the customer. Mark is responsible for installing and configuring all software solutions and technology. Mark manages a team of network technicians responsible for meeting network and I.T. related services. Mark lives in Williamstown with his wife Belinda, daughter Cassy, sons Ben, Alex, and Nick. He has been involved with the Boy Scouts for 15 years as a Cub Scout Master and Boy Scout Master. He holds the following certifications: A+, Net+, Security+, PCI+, MS Partner, PaperCut Certified Professional and Ricoh Systems Engineer.
Matt Piatt - Director of Sales
Matt has been with CWS for 4 years and has been in the copier industry for over 12 years. He has worked with numerous large MFP installation projects including two 800 MFP installs for a large Health Care System in the last 6 years. Matt is very detail oriented and is skilled at project management for fleet installations. He graduated from Alderson Broaddus College in Philippi, WV in 2001 with a degree in Management Information Systems. While there, he was a member of their baseball team. He resides in Williamstown with his wife Susan, daughter Ellie and a son Thomas. He has been a volunteer firefighter in Williamstown for over 12 years and currently coaches his kids’ T-ball team.
Josh Boyce – Director of Service
Josh has been in the Office Technology Industry for 14 years. During that 14-year period Joshua has been a Field Service Technician, Team Leader, Account Executive and Solutions Consultant. He brings experience that enables CWS personnel to best suit their customers’ needs. Joshua has been directly involved with multiple large scale implementations. His duties during these implementations include assessing the customer’s current fleet, making recommendations to right size the fleet, implementation of the equipment, training the customers on features and functionality that will streamline their document workflow processes and management of the technical team providing service and support throughout the contract. Joshua served in the United States Marine Corps from October 1996 – October 2001. He resides in Williamstown with his wife Tara and their two boys, Zander and Gage.
Curtis Gregory – Healthcare Manager
Curtis has been in the Office Technology Business since 1990. Because of his industry knowledge and tenure, Curtis has held multiple positions and responsibilities, from Sales Manager to Branch Manager, and now as our Major Account and Healthcare Manager. Curtis has a positive impact on the people he works with. Customer service is his main focus, while building long lasting relationships with the people he is in contact with. Curtis lives in Ripley, WV and has been married to his wife Lisa since 1984. Curtis has two sons Rome and Ryan. Curtis enjoys camping, hunting, and antique cars.